Consumer Protection
Senate investigation finds UnitedHealthcare denial rate doubled after AI deployment
Oct 1, 2024
Senate Permanent Subcommittee on Investigations released report finding UnitedHealthcare's prior authorization denial rate for post-acute care jumped from 10.9% in 2020 to 22.7% in 2022 after implementing automated review processes. Skilled nursing denials increased nine-fold compared to 2019.
Key Details
Agency
U.S. Senate Permanent Subcommittee on Investigations
Date
October 1, 2024
Severity
Critical
Location
Washington, DC
Domain
Consumer Protection